Refund for Autofill Applications

• Only order is placed – full refund less $25 processing fee (China is $50) + Embassy fee + inbound & outbound shipping
• After any Consultation commences – 75% + Embassy fee + inbound & outbound shipping
• After Form Fill – 50% + Embassy fee + inbound & outbound shipping
• After Precheck – 25% + Embassy fee + inbound & outbound shipping
• After Received – Nonrefundable (Embassy fee refunded)
• After Prepared (same as Received) – Nonrefundable (Embassy fee refunded)
• After Submitted – Nonrefundable

Refund for Offline Applications

• Only order is placed – full refund less $25 processing fee + Embassy fee + inbound & outbound shipping
• After any Consultation commences – 75% + Embassy fee + inbound & outbound shipping
• After Precheck – 25% + Embassy fee + inbound & outbound shipping
• After Received – Nonrefundable (Embassy fee refunded)
• After Prepared (same as Received) – Nonrefundable (Embassy fee refunded)
• After Submitted – Nonrefundable

Refund for E-visas

• Only order is placed – full refund less $25 processing fee
• After Submitted – Nonrefundable

Refund for Schengen or Simplified Consultation

• Only order is placed – full refund less $25 processing fee
• After Consultation Commences – 50% (irrespective of appointment creation or application form completion by VisaHQ)
• Appointment creation and/or application form completion by VisaHQ – 100% non refundable

Passport Reservation System

Refund for Passports

• Only order is placed – full refund less $50 processing fee for 4-7 or 8-10 business day service, full refund less $25 processing fee for 6-8 weeks service + U.S. Department of State Fee + inbound & outbound shipping
• After Consultation, Precheck, and Reservation Approval – 50% + U.S. Department of State Fee + inbound & outbound shipping
• 100% non refundable if cancel request arrives after 5pm est day of reservation approval
• After Received – Nonrefundable (U.S. Department of State Fee refunded)
• After Prepared (same as Received) – Nonrefundable (U.S. Department of State Fee refunded)

• After Submitted – Nonrefundable

  • Rebooking – space permitting. 100% non refundable if rebooking request arrives after 5pm est day of reservation approval
  • Upgrade – No fee, same booking remains, space permitting
  • Downgrade after Reservation Approval (if downgrade request arrives before 5pm est the day of reservation approval) and before Received:
    ➔ 4-7 to 8-10 is no fee
    ➔ 4-7 or 8-10 to 6-8 weeks is 50% of the service level difference.
    100% non refundable if downgrade request arrives after 5pm est the day of reservation approval
• 100% non refundable if documents do not arrive on the reservation day